On your phone
The Android app has no account. It keeps your orders, the plan catalogue and its settings on the phone only. Remove an order from the app's list, clear the app's storage in Android settings, or uninstall the app, and that data is gone.
On our servers
Email hello@travel.to with "DATA DELETION" in the subject, from the address you bought with, and include your order ID if you have it (it is in your order email and in the app). If you have a website account, we delete it too. We confirm within 30 days.
- Deleted: your account and its login details, eSIM usage data, feedback and support messages, crash reports linked to you, and the IP address stored with your orders.
- Kept: the order record itself (date, plan, amount, the email it was sent to, the Stripe payment reference) for up to 7 years, because tax and accounting law requires it. Stripe keeps its own payment records under its own policy.
- An eSIM that is still active keeps working after deletion; you just will not see its usage in the app any more.
More
What we collect and why is in the privacy policy.